Privacy Policy

Welcome to The Tours Company ("Company", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our travel-related services, including domestic tours, international tours, flight bookings, hotel bookings, visa assistance, and other travel services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with us.

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Date of Birth
• Nationality
• Passport Details
• Visa-related Documents
• Emergency Contact Details

Travel Preferences & Booking Information

• Tour package selections
• Flight booking details
• Hotel reservations
• Travel dates
• Destination preferences
• Passenger information
• Special travel requests

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete debit card, credit card, or banking information on our servers.

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of access
• Referral source
• Cookie and analytics information

2. How We Use Your Information

We use your information to:

• Process tour, hotel, flight, and visa bookings
• Respond to enquiries and quotation requests
• Confirm reservations and travel itineraries
• Communicate booking updates and travel information
• Provide customer support
• Verify your identity where required
• Improve our website and customer experience
• Prevent fraud and unauthorized activities
• Comply with applicable legal and regulatory requirements
• Send promotional offers, newsletters, and travel updates where you have consented or where permitted by law

3. Visa Processing

When you request visa assistance, we may collect documents required by embassies, consulates, airlines, or government authorities, including:

• Passport copies
• Passport-size photographs
• Visa application forms
• Financial documents
• Employment documents
• Travel itineraries
• Invitation letters
• Other supporting documents

These documents are used solely for processing your travel and visa applications.

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyse website traffic
• Measure website performance
• Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

5. Sharing of Information

We may share your personal information only when necessary to provide the services you request, including with:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Visa processing partners
• Embassies and government authorities
• Payment gateway providers
• Technology and website hosting providers

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and organisational security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the requested travel services
• Meet legal, regulatory, tax, or accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send you:

• Travel offers
• Holiday packages
• Flight deals
• Visa updates
• Seasonal promotions
• Company announcements

You may unsubscribe at any time by following the instructions in our emails or by contacting us directly.

9. Your Rights

Depending on the applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request clarification regarding how your information is used

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites, including airline, hotel, payment, or tourism-related websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing your personal information.

11. Children's Privacy

Our services are not intended for children without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children except where necessary to provide requested travel services with appropriate authorization.

12. International Data Transfers

If your travel arrangements require sharing information with overseas airlines, hotels, visa authorities, or travel partners, your information may be transferred to and processed in other countries in accordance with applicable laws and operational requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us.

We will make reasonable efforts to respond to your enquiry as promptly as possible.